Our Privacy Policy

Verander Limited, is a company registered in England and Wales under company number 09903642 our registered office is located at 7 Garden Close, Watford, WD17 3DP.

We are committed to protecting and respecting your privacy. This policy tells you how personal information which we collect from you, or which you provide to us, will be processed by us.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website verander.co.uk and any other website on which this policy is posted or expressly referenced, you are accepting and consenting to the practices set out in this policy. Please do not use the Verander Sites or purchase any products over the telephone with our customer services team unless you agree with this policy.

For the purposes of the Data Protection Act 1998, the data controller is Verander Limited.

1. Information We Collect

1.1 Automatically Collected Information

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

1.2 Personally Identifiable Information 

We may also collect and process personal data that you give us. Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. We may collect and process the following personal information related to our services:

  • Registration information. In registering to use the Verander Sites, we require certain contact information (including your name, email address and phone number).

  • Information to fulfill your order. When placing an order online at a Verander Site, over the telephone with our customer service team, or in person with one of our Verander staff, we collect your name, phone number, address and personal payment information. We may also ask you for this information when you enter a competition or promotion sponsored by us or when you report a problem with our site and/or your order.

  • Support or customer services issues. If you contact us, we may keep a record of that correspondence and record conversations for training and/or monitoring purposes.

  • Surveys. We may from time to time ask you to complete surveys that we use for research purposes. You do not have to respond to these surveys and may opt out of future emails by clicking a link at the bottom of the email or emailing us at

  • Website Use. We may collect details of your visits to our site and any calls that you make to us. This may include location data, weblogs, other communication data and resources that you access.

1.3 Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

1.4 Payment Details

We will only ask for your payment or credit card details if you are placing an order or making a deposit. We will never ask you to confirm or supply any account or credit card details via email or text message. If you receive such an email or text message, please do not respond and notify us using the details provided in the Contact Details section of this Privacy Policy.

 

2. Uses Made Of The Information

2.1 Automatically Collected Information

We may use information which we automatically collect about you as follows:

  • To administer the Verander Sites and for internal operations such as to help diagnose problems with our server, trouble shoot, analyse data and other administrative purposes.

  • To improve the Verander Sites and to ensure that content is presented in the most effective manner for you and your computer (this may include providing you with content and services in your country's local language and currency).

  • To allow you to participate in interactive features of our service when you choose to do so.

  • As part of our efforts to keep the Verander Sites safe and secure.

  • To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs.

2.2 Personally Identifiable Information

We may use personal data which you give to us as follows:

  • To process and fulfill your orders effectively and to carry out any further obligations arising from any contracts entered into between you and us.

  • To provide you with information that you have requested from us and to inform you of offers or other goods or services that may be of interest to you (but only where you have consented to be contacted for such purposes).

  • To notify you about changes to our service.

  • To help to protect you from fraud (for instance, we may carry out identity verification, credit or anti-fraud checks against your name using third party databases which may involve disclosure of your personal details to registered credit reference or fraud prevention agencies who may retain and use your personal information).

2.3 Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

2.4 Order Account and Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • That an invoice is due

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

2.5 Consent For Use Of Data For Marketing Purposes

When placing an order with us, we will ask for your email address and/or mobile telephone number so that we can send you information confirming your order.

We would also like to use your data, and permit selected third parties to use your personal data, to provide you with information about goods and services which may be of interest to you. We will only contact you by electronic means (email) or post with information about goods and services similar to those which were the subject of a previous sale to you.

Where we permit selected third parties to use your data, we (or they) will contact you by electronic means or post only if you have expressly consented to this.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You can also request us not to use your personal data for this purpose when setting up your Verander account or by contacting us using the details provided in the Contact Details section of this Privacy Policy.

If at any time you wish to unsubscribe to our mailing list please let us know by contacting us using the details provided in the Contact Details section of this Privacy Policy.

 

3. Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If Verander Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our terms of use or terms and conditions of sale or to protect the rights, property, or safety of Verander, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  • To registered credit reference or fraud prevention agencies for the prevention of fraud.

  • To our nominated third party carriers to enable them to deliver your order and to contact you if there is a problem with delivery (i.e. telephone, name and address only).

  • To our nominated marketing agencies who provide marketing services on our behalf.

4. Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you are using a computer in a public location we recommend that you always log out and close the website browser down when you complete an online session for your security.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

5. Your Access Right

If you have any questions about our processing of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you have the right to have them corrected.

The Data Protection Act 1998 also gives you the right to access information held about you. You may exercise this right by notifying us in writing. We may charge you a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

6. Privacy of Children and Sensitive Personal Data 

We do not knowingly collect personal data from anyone under the age of 18. We do not knowingly obtain or store any Sensitive Personal Data, such as information about health or medical conditions, race or religious beliefs.

If we are made aware that we have received information from anyone under the age of 18 or Sensitive Personal Data in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records.

 

7. Links

The Verander Sites may contain links to third party websites. If you follow a link to any such website, please note that your use of such website will be subject to the terms of that website’s privacy policy and we do not accept responsibility or liability for your use of such website. Please check the terms of the third party website’s privacy policy before submitting any personal data to such a website.

8. Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

9. Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

10. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Contact Details

If you have any questions, comments or requests regarding this privacy policy, the Verander Sites or our products, please send us an email at: info@verander.co.uk, calling us on 0776 9647874 or writing to us at Verander Limited, 7 Garden Close, Watford, WD17 3DP.